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Case Study

Operations automation for an SMB in Madrid: -42% admin time

Published: February 11, 2026

A professional services company in Madrid was growing, but its team still ran on manual workflows. Sales were strong, yet every new client added internal overhead. We stepped in to scale operations without scaling headcount.

Business challenge

  • Back-office work managed through spreadsheets, emails, and manual approvals.
  • Billing and commercial follow-up disconnected, creating handoff errors.
  • Too much time spent on repetitive tasks (project status, reminders, reporting).
  • Leadership lacked a clear week-by-week view of operational performance.

Solution delivered

  • Custom internal platform to centralize commercial and delivery operations.
  • Automations for project states, internal alerts, and team handoffs.
  • CRM, billing, and executive dashboard integration with unified data.
  • Traceable workflows to cut errors and speed up decisions.

Bottom-funnel SEO targeting

This page targets high-intent searches such as "process automation for SMBs in Madrid", "internal operations software for companies", and "technology consulting to optimize business operations".

Impact

In 10 weeks, the team reduced admin time by 42%, shortened internal cycles, and gained daily operational visibility. Practical outcome: more time on clients, less internal friction.

Frequently asked questions

Which processes should be automated first?

We usually start with high-volume repetitive work: commercial follow-up, internal approvals, billing, and operational reporting.

Do we need to replace our current tools?

No. We prioritize integrations with your existing stack (CRM, ERP, billing) so you improve outcomes without disrupting operations.

What is the minimum investment for this type of project?

You can start with our Starter plan from €500 to validate a first automation phase with measurable impact.

Want to reduce operational load without hiring more people?

View pricing